{"id":688,"date":"2026-03-26T17:57:25","date_gmt":"2026-03-26T17:57:25","guid":{"rendered":"https:\/\/ni.cmu.edu\/computing\/?post_type=ht_kb&#038;p=688"},"modified":"2026-06-30T18:14:03","modified_gmt":"2026-06-30T18:14:03","slug":"service-rate-guide","status":"publish","type":"ht_kb","link":"https:\/\/ni.cmu.edu\/computing\/knowledge-base\/service-rate-guide\/","title":{"rendered":"FY27 NI Computing Recharge Center: Service &#038; Rate Guide"},"content":{"rendered":"<style>\n.ni-guide *{box-sizing:border-box;margin:0;padding:0;}\n.ni-guide{font-family:-apple-system,BlinkMacSystemFont,\"Segoe UI\",Roboto,sans-serif;font-size:15px;color:#1a1a1a;line-height:1.6;max-width:780px;margin:0 auto;padding:8px 0 24px;}\n.ni-guide .eyebrow{font-size:11px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:#185FA5;margin-bottom:5px;}\n.ni-guide .guide-title{font-size:22px;font-weight:700;color:#0d1b2a;margin-bottom:3px;line-height:1.3;}\n.ni-guide 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.storage-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin:10px 0 4px;}\n.ni-guide .storage-item{background:#f0f4f9;border:1px solid #dde2e9;border-radius:8px;padding:10px 12px;}\n.ni-guide .stor-cap{font-size:17px;font-weight:700;color:#185FA5;}\n.ni-guide .stor-desc{font-size:11px;color:#555;margin-top:2px;}\n.ni-guide .divider{height:1px;background:#eee;margin:14px 0;}\n.ni-guide .note-box{background:#f8f9fb;border-left:3px solid #185FA5;padding:10px 13px;font-size:12.5px;color:#444;line-height:1.6;margin-top:14px;}\n.ni-guide .note-box strong{color:#0d1b2a;}\n.ni-guide .helpdesk-bar{background:#f0f4f9;border:1px solid #dde2e9;border-radius:10px;padding:16px 18px;margin-top:16px;}\n.ni-guide .hd-title{font-size:14px;font-weight:700;color:#0d1b2a;margin-bottom:6px;}\n.ni-guide .hd-text{font-size:13px;color:#444;line-height:1.6;margin-bottom:10px;}\n.ni-guide .channel-pills{display:flex;flex-wrap:wrap;gap:6px;}\n.ni-guide .pill{display:inline-block;font-size:12px;padding:4px 12px;border-radius:20px;border:1px solid #b8c9de;color:#333;background:#fff;font-weight:500;}\n@media(max-width:540px){\n  .ni-guide .billing-bar{grid-template-columns:1fr 1fr;}\n  .ni-guide .storage-grid{grid-template-columns:1fr 1fr;}\n  .ni-guide .guide-title{font-size:19px;}\n}\n<\/style>\n<div class=\"ni-guide\">\n  <div class=\"guide-header\">\n    <p class=\"eyebrow\">Recharge Center &mdash; 100% Cost Recovery<\/p>\n    <p class=\"guide-title\">NI Computing Service &amp; Rate Guide<\/p>\n    <p class=\"guide-sub\">Neuroscience Institute Computing Facilities<\/p>\n  <\/div>\n  <div class=\"billing-bar\">\n    <div class=\"bill-item\">\n      <div class=\"bill-label\">Billing Frequency<\/div>\n      <div class=\"bill-val\">Quarterly<\/div>\n    <\/div>\n    <div class=\"bill-item\">\n      <div class=\"bill-label\">Usage Tracking<\/div>\n      <div class=\"bill-val\">Quarterly<\/div>\n    <\/div>\n    <div class=\"bill-item\">\n      <div class=\"bill-label\">Accounts<\/div>\n      <div class=\"bill-val\">Individual users only<\/div>\n    <\/div>\n  <\/div>\n  <div class=\"ni-section\">\n    <div class=\"sec-header\">\n      <div class=\"sec-num\">1<\/div>\n      <div class=\"sec-title\">High-Performance Cluster Computing<\/div>\n    <\/div>\n    <div class=\"sec-body\">\n      <table class=\"rate-table\">\n        <thead><tr><th>Service Level<\/th><th>Usage Tier<\/th><th>Annual Fee<\/th><\/tr><\/thead>\n        <tbody>\n          <tr>\n            <td>Base Tier<\/td>\n            <td>0&ndash;25,000 compute hours<\/td>\n            <td class=\"price-strong\">$2,500 \/ lab<\/td>\n          <\/tr>\n          <tr>\n            <td>Overage<\/td>\n            <td>Each additional compute hour<\/td>\n            <td class=\"price-strong\">+$0.10 \/ lab<br><span class=\"cap-badge\">Cap: $10,000 \/ year per lab<\/span><\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n      <div class=\"incl-label\">Storage Allocation<\/div>\n      <div class=\"storage-grid\">\n        <div class=\"storage-item\"><div class=\"stor-cap\">300 GB<\/div><div class=\"stor-desc\">User home per user<\/div><\/div>\n        <div class=\"storage-item\"><div class=\"stor-cap\">1 TB<\/div><div class=\"stor-desc\">User data per user<\/div><\/div>\n        <div class=\"storage-item\"><div class=\"stor-cap\">10 TB<\/div><div class=\"stor-desc\">Lab data per lab<\/div><\/div>\n      <\/div>\n      <div class=\"divider\"><\/div>\n      <div class=\"incl-label\">Included with Cluster Access<\/div>\n      <ul class=\"incl-list\">\n        <li><span class=\"check\">&#10003;<\/span>Full cluster access for all registered lab members<\/li>\n        <li><span class=\"check\">&#10003;<\/span>Secure, unique individual user accounts (no credential sharing)<\/li>\n        <li><span class=\"check\">&#10003;<\/span>NI Help Desk support for all cluster-related issues<\/li>\n        <li><span class=\"check\">&#10003;<\/span>Walk-in, phone, email, and remote support via Splashtop<\/li>\n      <\/ul>\n    <\/div>        \n  <\/div>\n  <div class=\"ni-section\">\n    <div class=\"sec-header\">\n      <div class=\"sec-num\">2<\/div>\n      <div class=\"sec-title\">General Computing Support & Raptor Support<\/div>\n    <\/div>\n    <div class=\"sec-body\">\n      <div class=\"single-price\">\n        <span class=\"price-amount\">$2,000<\/span>\n        <span class=\"price-period\">per year<\/span>\n      <\/div>\n      <ul class=\"incl-list\">\n        <li><span class=\"check\">&#10003;<\/span>Everyday technology support: hardware, software, and connectivity issues<\/li>\n        <li><span class=\"check\">&#10003;<\/span>NI Help Desk access via walk-in, phone, email, and remote sessions (Splashtop)<\/li>\n        <li><span class=\"check\">&#10003;<\/span>Secure, unique Lab accounts.<\/li>\n        <li><span class=\"check\">&#10003;<\/span>Data replication to a secondary server in a separate campus building for disaster recovery<\/li>\n        <li><span class=\"check\">&#10003;<\/span>Web hosting support for lab web pages<\/li>\n        <li><span class=\"check\">&#10003;<\/span>NI Help Desk assistance with Raptor access and file management<\/li>\n\t<\/ul>\n      <div class=\"note-box\">\n        <strong>Required:<\/strong> This service may be required of some laboratories that operate within NI space..\n      <\/div>\n    <\/div>\n  <\/div>\n<!----------\n<div class=\"ni-section\">\n    <div class=\"sec-header\">\n      <div class=\"sec-num\">3<\/div>\n      <div class=\"sec-title\">Raptor Support &mdash; File Server &amp; Data Services<\/div>\n    <\/div>\n    <div class=\"sec-body\">\n      <table class=\"rate-table\">\n        <thead><tr><th>Service<\/th><th>Annual Fee<\/th><\/tr><\/thead>\n        <tbody>\n          <tr><td>Base access fee<\/td><td class=\"price-strong\">$500 \/ year<\/td><\/tr>\n          <tr><td>Additional storage or web hosting<\/td><td class=\"price-strong\">$20 \/ TB \/ year<\/td><\/tr>\n        <\/tbody>\n      <\/table>\n      <ul class=\"incl-list\">\n        <li><span class=\"check\">&#10003;<\/span>Secure, unique individual user accounts &mdash; credential sharing is prohibited<\/li>\n        <li><span class=\"check\">&#10003;<\/span>Data replication to a secondary server in a separate campus building for disaster recovery<\/li>\n        <li><span class=\"check\">&#10003;<\/span>Web hosting support for lab or professional web pages<\/li>\n        <li><span class=\"check\">&#10003;<\/span>NI Help Desk assistance with Raptor access and file management<\/li>\n      <\/ul>\n      <div class=\"note-box\">\n        <strong>Large-scale storage (&gt;2 TB)<\/strong> is limited to NI and affiliated faculty occupying NI space in the Mellon Institute. Labs may offset annual costs by purchasing additional disk space to be mounted directly on Raptor.\n      <\/div>\n    <\/div>\n  <\/div>\n  ----------->\n  <div class=\"ni-section\">\n    <div class=\"sec-header\">\n      <div class=\"sec-num\">3<\/div>\n      <div class=\"sec-title\">Data Backup Services &mdash; CrashPlan Cloud<\/div>\n    <\/div>\n    <div class=\"sec-body\">\n      <div class=\"single-price\">\n        <span class=\"price-amount\">$60<\/span>\n        <span class=\"price-period\">per user \/ year<\/span>\n      <\/div>\n      <ul class=\"incl-list\">\n        <li><span class=\"check\">&#10003;<\/span>Secure, encrypted incremental backup for desktop documents and research files<\/li>\n        <li><span class=\"check\">&#10003;<\/span>Full assistance with backup configuration and file recovery<\/li>\n      <\/ul>\n      <div class=\"note-box\">\n        <strong>Note:<\/strong> CrashPlan is a file backup service, not a full system image solution (like Time Machine). It is designed to back up user documents. Because only one instance of the application can be installed per machine, it is not optimized for multi-user computers requiring separate encrypted accounts.\n      <\/div>\n    <\/div>\n  <\/div>\n  <div class=\"helpdesk-bar\">\n    <div class=\"hd-title\">NI Help Desk &amp; Operations<\/div>\n    <div class=\"hd-text\">All service tiers &mdash; Cluster, General Support, and Raptor &mdash; include access to core maintenance and multi-channel support. 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